Satellite Tracking
How is satellite useful in mobile applications like logistics, transportation, and fleet?
Satellite connectivity provides continuous tracking across all terrains and regions, including signal dead zones and border crossings. It keeps vehicles and assets connected throughout remote segments of a route, making it ideal for long-haul, rural, or cross-border operations. This continuous connection enhances routing, dispatch, and security through uninterrupted tracking and communication.
How does satellite connectivity differ from cellular connectivity?
Satellite connectivity operates independently of traditional tower-based infrastructure, offering greater redundancy. Unlike cellular, which can drop out in underserved regions, satellite offers reliable coverage in areas beyond the reach of cellular networks. It delivers consistent performance without tower handoffs, roaming fees, or SIM complications.
How has satellite connectivity changed in terms of cost and complexity?
Satellite connectivity has become significantly more accessible. Today’s satellite modules are smaller, more affordable, and easier to integrate than legacy systems. With low-power hardware and modern integration options, even smaller fleets can now adopt satellite. Low Earth Orbit (LEO) satellites are optimized for IoT applications, replacing older, bulkier SATCOM technologies.
Is satellite excessive for simple data communication or asset tracking?
No, satellite is well-suited for lightweight, high-value tracking applications. It efficiently handles GPS pings, alerts, and sensor data with minimal bandwidth. The key advantage is reliability—satellite excels where even minor coverage gaps can cause significant operational issues. It’s an ideal solution when cellular cannot provide dependable connectivity.
Why is satellite tracking more effective than cellular for trailers?
Unlike trucks, trailers often remain stationary for long periods in yards or remote areas. Cellular systems rely on movement to store and forward data effectively, which works well for trucks but leads to coverage gaps and reduced data integrity for idle trailers. Satellite tracking provides continuous, reliable coverage—even when trailers aren’t moving—making it a more dependable solution for trailer tracking.
What is the difference between GPS and satellite connectivity?
GPS provides location data using signals from satellites. Satellite connectivity, by contrast, enables devices to transmit and receive data such as location, alerts, and sensor readings. GPS tells you where something is; satellite connectivity ensures that data gets back to your systems. Both are essential for real-time asset tracking and management.
Is integrating satellite with legacy systems difficult?
Not with the right integration partner, like TGI Connect. Satellite can typically be added to existing platforms with minimal changes. It layers easily onto systems for GPS tracking, telematics, or alerting without requiring a full system overhaul.
What assets or vehicles benefit most from satellite connectivity?
Satellite is ideal for trailers and containers that travel through rural or international routes. It’s also essential for high-value or sensitive cargo requiring constant visibility. Remote or off-grid assets such as construction equipment or mobile storage units benefit significantly from satellite’s reliability where cellular is insufficient.
How does satellite improve operational visibility for fleet and asset managers?
Satellite ensures uninterrupted tracking, even outside cellular coverage. It enables data-based decision-making for dispatchers and planners and eliminates delays or guesswork in asset location. This creates a more complete and transparent view of the supply chain.
Is satellite a future-proof investment?
Yes, satellite connectivity is well-positioned for the future of logistics, which is increasingly automated and data driven. It supports expansion into new regions without being limited by cellular infrastructure. As IoT, smart assets, and AI-powered routing evolve, satellite offers scalable, flexible connectivity to support growth and innovation.
SmartOne Solar™ Device
How do I install the SmartOne Solar™ Device?
Installing the SmartOne Solar™ is fast and easy. You’ll receive step-by-step instructions with your shipment, and this quick installation video shows you exactly how to get set up in minutes.
How long does it take to install the SmartOne Solar™ Device?
Installation takes under 5 minutes. Many customers say the hardest part is getting the ladder—it’s that simple.
What is a cellular upgrade cycle?
A cellular upgrade cycle happens when networks move from 3G to 4G or 5G, forcing hardware updates. These upgrades can be expensive and disrupt fleet operations. TGI Connect uses 100% satellite tracking—so there are no network compatibility issues or upgrade cycles.
Does the SmartOne Solar™ Device have anti-theft or tamper alerts?
Yes. The SmartOne Solar™ offers advanced security, including tamper switch alerts, custom rule-based notifications, and geo-fencing to track when trailers enter or leave a yard.
How is the SmartOne Solar Device powered?
The SmartOne Solar™ is solar-powered with a built-in battery that works even in low light. It can also be hardwired if needed for a consistent power source.
What does the TGI 5-Year Warranty Include?
Our 5-year warranty covers product failures and manufacturer defects. If there’s an issue, we’ll quickly replace the device and help with a simple return process—no hassle.
What is the safety rating of the SmartOne Solar™ Device?
The SmartOne Solar™ is certified safe for use in hazardous environments, including oil, gas, and military zones. It meets ATEX Zone 0, IECEx, IP68/69K, and HERO standards.
Is the SmartOne Solar™ Device hardwired?
No, the SmartOne Solar™ is a self-powered, wireless tracking device. It can also be hardwired when needed, offering flexibility for different fleet setups.
Vizicube Smart Sensor
What is the Vizicube Smart Sensor?
Vizicube is a compact, AI-powered smart sensor that monitors trailer conditions—like temperature, cargo status, door activity, and location—to give you real-time visibility and insights.
What’s the difference between a Smart Sensor and a Standard Sensor?
The SmartOne Solar™️ hardware can be installed in typically less than 5 minutes. In fact, some of our customers have reported that it took them more time to get the ladder than it did to install the device!
What data does Vizicube collect?
Vizicube captures:
- Temperature changes (-40°C to 80°C)
- Cargo status
- Door activity (swing/roll detection)
- Vibration and hard braking impact
Is Vizicube easy to install?
Yes, Vizicube is compact and wire-free. It installs in minutes and is built tough with an IP67-rated enclosure. It comes with 3M-VHB tape with the device.
How is Vizicube powered?
Vizicube runs on a long-life 2.7Ah Primary Lithium battery with intelligent power-saving features. It connects wirelessly using Bluetooth for a fast setup.
How does Vizicube work with the TGI Connect system?
Vizicube links directly to TGI Connect’s My Connect Manager platform and mobile app—letting you track everything in one place.
Do I need a SmartOne Solar Device to use Vizicube?
Yes. Vizicube sends data through the SmartOne Solar™ satellite tracking device to our My Connect Manager software for reporting and alerts.
Does Vizicube work on refrigerated trailers (reefers)?
Yes, Vizicube is perfect for reefers. It monitors internal temperature and cargo conditions, helping you ensure product safety in transit.
Software & Integrations
Is your software actually user-friendly?
Yes. My Connect Manager (MCM) Software is designed for ease of use, with intuitive navigation and features. Your Account Manager will provide live onboarding to help your Team confidently use the platform. Similarly aligned with the notion that one would not expect a family doctor to perform a root canal when it comes to asset tracking and your bottom line – trust the experts.
How long does it take to integrate the TGI software?
With the TGI Integrator, installation typically takes less than an hour. Our team can work with your IT staff or guide you step-by-step by phone. For custom API integrations, our Technical Team works directly with your Team to understand your requirements and time depends upon complexity of the project.
Are Rules and Reports customizable?
Absolutely. MCM is built for you to filter and report only what matters. Your Account Manager will help tailor it to your organization’s needs.
How many users can I assign to the TGI portal?
There is no limit! Your Account Manager will help you assign the right number of users and ensure everyone is supported through multiple touchpoints.
How do I change my password in My Connect Manager?
On the login page, click “Reset Password”, enter your email, and follow the instructions. You’ll receive a code to set a new password.
How do I get Customer Live Link?
Customer Live Link is already a part of My Connect Manager (MCM). For additional information and training please reach out to your Account Manager.
How do I add a new user in MCM?
Only users with Admin access can add users:
- Log in as a company admin
- Go to User Management
- Click the + icon
- Fill in required fields
- Click Invite User and then Send Invite. The new user will receive an email to set their password and log in.
How does TGI complement my ELD system?
TGI adds value by:
- Tracking non-powered assets (e.g., trailers, containers)
- Improving asset utilization and security
- Integrating with ELD data for a full fleet view
- Enhancing reporting, customer service, and maintenance planning
What software is compatible with TGI’s My Connect Manager (MCM)?
MCM works with:
- Windows (7, 8, 10, 11) and macOS
- Browsers: Chrome, Firefox, Edge, Safari
- Mobile: Android 8.0+ and iOS 16.0+
- Various third-party fleet and asset management platforms
How do I submit feedback?
Please contact your TGI Account Manager to share concerns, issues, or suggestions.
Customer Inquiries
How will the TGI Gold Standard of Customer Service benefit my company?
In addition to 24/7 access to high-level support from our team of experts, every TGI customer is assigned their own account manager to ensure that they understand how to proactively leverage the advanced capabilities and reporting features of their tracking solution.
We proudly guarantee that our TGI customers will never experience frustrating delays, lapses in communication, or be left in the dark when it comes to customer-support.
What is the average ROI experienced by TGI customers?
The vast majority of our customers experience such dramatic savings within the first few weeks of using their TGI solution that they express regret for not having done it sooner. While many have experienced high returns upwards of 4000%, all our customers experience an average ROI of 500%.
In other words, TGI delivers a solution literally designed to pay for itself and increase revenue.
If this sounds too good to be true, use our free ROI calculator and discover, firsthand, the possibilities that await you.
How can I convert dwell and detention into revenue opportunities?
TGI’s customizable reporting features enable you to set specific rules and alerts pertaining to the allowable downtime for your trailers. For instance, you may elect to set a rule to allow a grace period of inactivity for certain companies and, if that time were to elapse, an alert would be sent, and automated demurrage billing would take place in alignment with your preferences.
Some of our customers have reported to us that the revenue generated by just the automated demurrage billing pays for their entire TGI solution.
What are the benefits of being assigned my own account manager?
With a strong commitment to relationship-building, TGI’s priority is centered in providing exceptional customer service through a holistic, all-encompassing approach. Your TGI account manager will provide the peace of mind in knowing there is always another set of eyes on your fleet as well as empower your team to leverage the best possible return on investment.
How can you guarantee cost savings?
TGI solutions can guarantee operational cost savings through several key mechanisms:
- Improved Asset Utilization: TGI’s asset tracking and management capabilities enable you to optimize asset utilization without needing to extend your fleet capabilities through rentals or new trailer acquisitions. You can ensure that your trailers and equipment are consistently in use, reducing instances of idle or underutilized assets.
- Reduced Theft and Loss: TGI’s tracking services enhance asset security, helping to prevent theft and loss. This minimizes the financial impact of replacing stolen or lost assets and can lead to lower insurance premiums.
- Streamlined Maintenance: By integrating asset tracking data with maintenance schedules, TGI helps you implement a proactive approach to maintenance. This reduces unexpected breakdowns, repair costs, and downtime.
- Efficient Scheduling: TGI’s visibility into asset locations and conditions allows for more efficient scheduling and routing. This can lead to fuel savings and reduced operational costs associated with unnecessary mileage.
- Enhanced Customer Service: TGI’s reporting and data analysis tools can improve customer service. Timely and accurate information on asset locations and ETAs can lead to better communication with customers and potentially increased business.
- Simplified Hardware: TGI’s easy-to-install, low-maintenance hardware reduces installation and ongoing operational costs.
- Long Warranty Period: TGI provides one of the longest warranties in the industry, reducing the financial burden of hardware replacement and maintenance.
- Low Total Cost of Ownership (TCO): The combination of these benefits contributes to a lower total cost of ownership for your assets, ultimately resulting in operational cost savings.
By leveraging TGI’s solutions to optimize asset management, enhance security, and streamline operations, you can confidently expect operational cost savings, making TGI a valuable choice for asset tracking and management.
How will I know how to use the reporting features to my advantage?
TGI’s My Connect Manager is designed with user-friendliness in mind, and we’re here to help you harness the full potential of our reporting features. To use these features to your advantage, follow these steps:
- Training and Onboarding: When you first sign up for My Connect Manager, our team will provide you with extensive training and onboarding resources. This includes user manuals, video tutorials, and in-depth customer support to help you get started.
- Customization: My Connect Manager offers customizable reporting tools. Take the time to tailor the reports to your specific needs; select the data you want to track, set parameters, and save report templates for quick, on-demand access.
- Reach Out to Our Support Team: If you have questions or need assistance, our experts are here to guide you through everything from creating and interpreting reports to helping you make informed decisions based on the data.
- Leverage Customer Success Resources: Your TGI Account Manager is dedicated to your success and will proactively help you identify opportunities and provide best practices for using reports to optimize your asset management.
Using the reporting features on My Connect Manager to your advantage is all about understanding your unique needs, customizing your reports, and seeking assistance when necessary. We are committed to supporting you every step of the way, ensuring that you get the most out of our reporting capabilities.
