Satellite Tracking
My current ELD provider offers asset tracking - why should I consider TGI?
TGI is the only true satellite tracking provider that is entirely focused on what ultimately drives revenue; your assets. As a complementary and fully integratable solution to your existing ELD platform, think of TGI as the industry specialists of asset management.
Similarly aligned with the notion that one would not expect a family doctor to perform a root canal when it comes to asset tracking and your bottom line – trust the experts.
Is it possible to transition to the TGI Solution while currently using a different tracking provider?
Absolutely! Since our solution is so versatile and integrates with most existing software platforms, many of our customers have switched from other providers to TGI over time.
Rest assured that when your existing hardware units need to be replaced with SmartOne Solar™️ devices, our expedited process of shipping and installation will have you back to business quickly.
How can TGI improve my utilization?
If you are not able to see a reliable picture of your entire fleet, complete utilization is impossible. TGI’s satellite coverage eliminates cellular dead-zones and enables your team full visibility of every asset’s status.
If you only have visual access to 80% of your trailers, for example, you will not be able to account for the revenue potential of the missing 20%. TGI takes the guesswork out of operations ensuring you are making sound business decisions from accurate, actionable data.
Why do dead zones and access to cell towers affect the accuracy of my reporting?
Effective reporting can only be done with full visibility of your fleet and accurate, reliable, actionable data. If your trailers are traveling out of range or parked in a cellular dead-zone, your fleet numbers will be incorrectly calibrated, and you will not have access to the actionable insight needed to make smart, profitable business decisions.
As well, since IOT devices are usually the lowest priority on cell carriers, they tend to be the first to be bumped off if there in the event of any network congestion.
What areas do you provide service?
The power of LEO satellite network ensures you the broadest coverage map possible and provides reliable service to 98% of the planet, including the vast areas where cellular networks are unavailable.
Curious about coverage on your specific routes? Find out how TGI can improve your operations with a quick, informative, no-pressure demo.
Why should I be concerned about signal-jammers at the border?
Unfortunately, with the rise in accessibility of cheap signal jammers, criminals have found an easy way to maliciously hack GPS tracking technology and steal valuable cargo without getting caught. In Mexico alone, alarming statistics reveal that a truck robbery takes place every 5 minutes with 85% of documented thefts reportedly using these devices.
Since GPS signals are inherently weak, cell-jammers work by emitting a stronger signal using the same frequency to skew the data being transmitted and essentially hide any nefarious activity taking place. To a dispatcher, a truck may appear stopped when it has in fact been moved slightly off-course for a swift emptying of valuable goods.
TGI’s solution uses LEO satellite technology that sits approximately
19 000 kms closer to the earth than that of GPS, enabling a signal that is too strong to block using a jamming device. Additionally, the information pertaining to the technology used in the TGI solution make for a tightly guarded system that promises unparalleled security.
I think I know where all my assets are - how can I be mistaken?
Many of our customers are shocked to discover that they only have location data for a percentage of their fleet. Though it seems silly that an asset of such magnitude could go missing, it is quite common for trailers stuck in cellular dead zones to remain AWOL, unbeknownst to their owners.
Without full reliability and visibility of your fleet, only made possible with the steadfast coverage of LEO satellite technology, it is impossible to know definitively the whereabouts of your assets. Though some may suggest this problem is relatively easy to manage, it undoubtedly creates an unnecessary and costly burden to your team. Without clean and actionable data pertaining to an entire fleet, full utilization is simply not possible.
What makes TGI my best choice for asset tracking?
At TGI, we stand out from the competition with a multitude of advantages that make us the top choice for asset tracking. What truly sets us apart is our unwavering focus on trailers, as we are 100% dedicated to providing the most comprehensive solutions for trailer tracking.
Our coverage map is one of the most robust in the industry, offering unparalleled visibility into your assets’ whereabouts. Our hardware is designed for simplicity and ease of installation. With no wires to connect and an untethered device that boasts a small footprint on your assets, implementing our tracking system is a breeze.
We take pride in offering one of the longest warranties in the industry, reflecting our confidence in the quality and durability of our devices. What truly differentiates us is our commitment to customer attention. TGI is growing rapidly, but we maintain our dedication to the highest customer service standards. Our proactive customer support and dedicated account managers not only resolve any issues you might encounter but also provide value that often goes untapped, helping you maximize the benefits of our tracking solutions.
With TGI, you’re not just getting a tracking system; you’re getting a partner in optimizing your asset management.
What types of assets can I track?
Simply put – if it is an asset, we have the technology to track it. As our engineers innovate to develop a multitude of sensors applicable for any type of cargo, we can currently apply a tracking device all outdoor equipment that has a flat surface that measures at least 3” x 7”.
- 38-, 45-, 48- & 53-Footer
- Chassis
- Company Vehicle
- Dolly
- Flatbed
- Heated
- Ocean Container
- Power
- Rail Container
- Refrigerated/Refrigerated Rail
- Tandem
- Tanker/Bulk Tanker
- Tridem
- Van
- General Vehicle
- Pup
- Trailer
Hardware
How do I install the device?
Designed with you in mind, the installation process is complete in just a few steps easily explained in the instructions document you will receive with the shipment of your units. Additionally, this short video will walk you through the simple steps of the process:
How long does it take to install a tracking device?
The SmartOne Solar™️ hardware can be installed in typically less than 5 minutes. In fact, some of our customers have reported that it took them more time to get the ladder than it did to install the device!
What is meant by the cellular upgrade cycle?
As the cellular infrastructure evolves from 3G to 4G, and soon to the 5G network, fleets are scrambling to ensure compatibility via hardware upgrades. While 3G is technically still in service, companies are no longer supporting the equipment that rely on that network resulting in the need for an upgrade. Not surprisingly, this time-consuming and costly endeavor is systemically disruptive to operations and poses major implications to the bottom line. m
Avoid getting caught in what is commonly referred to as a ‘vicious upgrade cycle’ and trust that your TGI solution will deliver consistently, without the need to upgrade, thanks to the advanced and superior power of satellite technology.
Do you have Reefer options and temperature monitoring?
Yes, we do – temperature monitoring is just one of the many advanced features offered as part of your TGI solution.
Want to know more about our integrated sensors? Contact a TGI Sales Representative today.
Do you have security features to prevent theft and tampering?
TGI has you covered with our SmartOne Solar™️ Satellite GPS trailer device that offers advanced security features including rule-based, customized alerts, add-on “smart dongle” technology with a built-in tamper switch that provides 24/7 alert monitoring, plus BLE 5.3, multiple sensor integration, edge computing, and A.I. capabilities.
How is the device powered?
The SmartOne Solar™️ has an integrated panel and battery capabilities that harness the power of the sun even in inclement weather. Through the configurable BLE Sensors interface, this tracking device has Bluetooth capabilities as well as hardwire options.
What does the TGI 5-year-warranty entail?
The superiority of our solution is matched only by that of our warranty. TGI has invested so much faith in the reliability of our services that we guarantee your hardware will last the life of your service agreement and proudly offer an unprecedented warranty of 5 years. This means that in the event of an unlikely product-failure or manufacturer’s defect, you will be sent a replacement device without hassle or frustrating delays; our team will be standing by to assist you in the quick, straightforward RMA process.
What is the safety rating of the SmartOne Solar™ device?
The SmartOne Solar™ is intrinsically safe and boasts the highest safety rating certifications in the industry with ATEX, IECEx and North America certifications, IP68/69K, and HERO certifications. Whether you travel through or operate in military areas, or within the oil and gas industry, TGI has you covered.
Is the SmartOne Solar™️ device untethered?
The SmartOne Solar™️ device is completely untethered and does not require any power to be supplied by the tractor. No wires, just install it as per the simple instructions and you are ready to track your asset.
Software & Integrations
Is your software actually user-friendly?
Yes. My Connect Manager (MCM) Software is designed for ease of use, with intuitive navigation and features. Your Account Manager will provide live onboarding to help your Team confidently use the platform. Similarly aligned with the notion that one would not expect a family doctor to perform a root canal when it comes to asset tracking and your bottom line – trust the experts.
How long does it take to integrate the TGI software?
With the TGI Integrator, installation typically takes less than an hour. Our team can work with your IT staff or guide you step-by-step by phone. For custom API integrations, our Technical Team works directly with your Team to understand your requirements and time depends upon complexity of the project.
Are Rules and Reports customizable?
Absolutely. MCM is built for you to filter and report only what matters. Your Account Manager will help tailor it to your organization’s needs.
How many users can I assign to the TGI portal?
There is no limit! Your Account Manager will help you assign the right number of users and ensure everyone is supported through multiple touchpoints.
How do I change my password in My Connect Manager?
On the login page, click “Reset Password”, enter your email, and follow the instructions. You’ll receive a code to set a new password.
How do I get Customer Live Link?
Customer Live Link is already a part of My Connect Manager (MCM). For additional information and training please reach out to your Account Manager.
How do I add a new user in MCM?
Only users with Admin access can add users:
- Log in as a company admin
- Go to User Management
- Click the + icon
- Fill in required fields
- Click Invite User and then Send Invite. The new user will receive an email to set their password and log in.
How does TGI complement my ELD system?
TGI adds value by:
- Tracking non-powered assets (e.g., trailers, containers)
- Improving asset utilization and security
- Integrating with ELD data for a full fleet view
- Enhancing reporting, customer service, and maintenance planning
What software is compatible with TGI’s My Connect Manager (MCM)?
MCM works with:
- Windows (7, 8, 10, 11) and macOS
- Browsers: Chrome, Firefox, Edge, Safari
- Mobile: Android 8.0+ and iOS 16.0+
- Various third-party fleet and asset management platforms
How do I submit feedback?
Please contact your TGI Account Manager to share concerns, issues, or suggestions.
Customer Inquiries
How will the TGI Gold Standard of Customer Service benefit my company?
In addition to 24/7 access to high-level support from our team of experts, every TGI customer is assigned their own account manager to ensure that they understand how to proactively leverage the advanced capabilities and reporting features of their tracking solution.
We proudly guarantee that our TGI customers will never experience frustrating delays, lapses in communication, or be left in the dark when it comes to customer-support.
What is the average ROI experienced by TGI customers?
The vast majority of our customers experience such dramatic savings within the first few weeks of using their TGI solution that they express regret for not having done it sooner. While many have experienced high returns upwards of 4000%, all our customers experience an average ROI of 500%.
In other words, TGI delivers a solution literally designed to pay for itself and increase revenue.
If this sounds too good to be true, use our free ROI calculator and discover, firsthand, the possibilities that await you.
How can I convert dwell and detention into revenue opportunities?
TGI’s customizable reporting features enable you to set specific rules and alerts pertaining to the allowable downtime for your trailers. For instance, you may elect to set a rule to allow a grace period of inactivity for certain companies and, if that time were to elapse, an alert would be sent, and automated demurrage billing would take place in alignment with your preferences.
Some of our customers have reported to us that the revenue generated by just the automated demurrage billing pays for their entire TGI solution.
What are the benefits of being assigned my own account manager?
With a strong commitment to relationship-building, TGI’s priority is centered in providing exceptional customer service through a holistic, all-encompassing approach. Your TGI account manager will provide the peace of mind in knowing there is always another set of eyes on your fleet as well as empower your team to leverage the best possible return on investment.
How can you guarantee cost savings?
TGI solutions can guarantee operational cost savings through several key mechanisms:
- Improved Asset Utilization: TGI’s asset tracking and management capabilities enable you to optimize asset utilization without needing to extend your fleet capabilities through rentals or new trailer acquisitions. You can ensure that your trailers and equipment are consistently in use, reducing instances of idle or underutilized assets.
- Reduced Theft and Loss: TGI’s tracking services enhance asset security, helping to prevent theft and loss. This minimizes the financial impact of replacing stolen or lost assets and can lead to lower insurance premiums.
- Streamlined Maintenance: By integrating asset tracking data with maintenance schedules, TGI helps you implement a proactive approach to maintenance. This reduces unexpected breakdowns, repair costs, and downtime.
- Efficient Scheduling: TGI’s visibility into asset locations and conditions allows for more efficient scheduling and routing. This can lead to fuel savings and reduced operational costs associated with unnecessary mileage.
- Enhanced Customer Service: TGI’s reporting and data analysis tools can improve customer service. Timely and accurate information on asset locations and ETAs can lead to better communication with customers and potentially increased business.
- Simplified Hardware: TGI’s easy-to-install, low-maintenance hardware reduces installation and ongoing operational costs.
- Long Warranty Period: TGI provides one of the longest warranties in the industry, reducing the financial burden of hardware replacement and maintenance.
- Low Total Cost of Ownership (TCO): The combination of these benefits contributes to a lower total cost of ownership for your assets, ultimately resulting in operational cost savings.
By leveraging TGI’s solutions to optimize asset management, enhance security, and streamline operations, you can confidently expect operational cost savings, making TGI a valuable choice for asset tracking and management.
How will I know how to use the reporting features to my advantage?
TGI’s My Connect Manager is designed with user-friendliness in mind, and we’re here to help you harness the full potential of our reporting features. To use these features to your advantage, follow these steps:
- Training and Onboarding: When you first sign up for My Connect Manager, our team will provide you with extensive training and onboarding resources. This includes user manuals, video tutorials, and in-depth customer support to help you get started.
- Customization: My Connect Manager offers customizable reporting tools. Take the time to tailor the reports to your specific needs; select the data you want to track, set parameters, and save report templates for quick, on-demand access.
- Reach Out to Our Support Team: If you have questions or need assistance, our experts are here to guide you through everything from creating and interpreting reports to helping you make informed decisions based on the data.
- Leverage Customer Success Resources: Your TGI Account Manager is dedicated to your success and will proactively help you identify opportunities and provide best practices for using reports to optimize your asset management.
Using the reporting features on My Connect Manager to your advantage is all about understanding your unique needs, customizing your reports, and seeking assistance when necessary. We are committed to supporting you every step of the way, ensuring that you get the most out of our reporting capabilities.
