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FAQ

Satellite Tracking

TGI is the only true satellite tracking provider that is entirely focused on what ultimately drives revenue; your assets. As a complementary and fully integratable solution to your existing ELD platform, think of TGI as the industry specialists of asset management. Similarly aligned with the notion that one would not expect a family doctor to perform a root canal when it comes to asset tracking and your bottom line – trust the experts.
Absolutely! Since our solution is so versatile and integrates with most existing software platforms, many of our customers have switched from other providers to TGI over time. Rest assured that when your existing hardware units need to be replaced with SmartOne Solar™️ devices, our expedited process of shipping and installation will have you back to business quickly.
If you are not able to see a reliable picture of your entire fleet, complete utilization is impossible. TGI’s satellite coverage eliminates cellular dead-zones and enables your team full visibility of every asset’s status. If you only have visual access to 80% of your trailers, for example, you will not be able to account for the revenue potential of the missing 20%. TGI takes the guesswork out of operations ensuring you are making sound business decisions from accurate, actionable data.

Effective reporting can only be done with full visibility of your fleet and accurate, reliable, actionable data. If your trailers are traveling out of range or parked in a cellular dead-zone, your fleet numbers will be incorrectly calibrated, and you will not have access to the actionable insight needed to make smart, profitable business decisions.

As well, since IOT devices are usually the lowest priority on cell carriers, they tend to be the first to be bumped off if there in the event of any network congestion.

The power of LEO satellite network ensures you the broadest coverage map possible and provides reliable service to 98% of the planet, including the vast areas where cellular networks are unavailable.

Curious about coverage on your specific routes? Find out how TGI can improve your operations with a quick, informative, no-pressure demo.

Unfortunately, with the rise in accessibility of cheap signal jammers, criminals have found an easy way to maliciously hack GPS tracking technology and steal valuable cargo without getting caught. In Mexico alone, alarming statistics reveal that a truck robbery takes place every 5 minutes with 85% of documented thefts reportedly using these devices.   Since GPS signals are inherently weak, cell-jammers work by emitting a stronger signal using the same frequency to skew the data being transmitted and essentially hide any nefarious activity taking place. To a dispatcher, a truck may appear stopped when it has in fact been moved slightly off-course for a swift emptying of valuable goods.   TGI’s solution uses LEO satellite technology that sits approximately 19 000 kms closer to the earth than that of GPS, enabling a signal that is too strong to block using a jamming device. Additionally, the information pertaining to the technology used in the TGI solution make for a tightly guarded system that promises unparalleled security.

Many of our customers are shocked to discover that they only have location data for a percentage of their fleet. Though it seems silly that an asset of such magnitude could go missing, it is quite common for trailers stuck in cellular dead zones to remain AWOL, unbeknownst to their owners.

 

Without full reliability and visibility of your fleet, only made possible with the steadfast coverage of LEO satellite technology, it is impossible to know definitively the whereabouts of your assets. Though some may suggest this problem is relatively easy to manage, it undoubtedly creates an unnecessary and costly burden to your team. Without clean and actionable data pertaining to an entire fleet, full utilization is simply not possible.

At TGI, we stand out from the competition with a multitude of advantages that make us the top choice for asset tracking. What truly sets us apart is our unwavering focus on trailers, as we are 100% dedicated to providing the most comprehensive solutions for trailer tracking.

Our coverage map is one of the most robust in the industry, offering unparalleled visibility into your assets’ whereabouts. Our hardware is designed for simplicity and ease of installation. With no wires to connect and an untethered device that boasts a small footprint on your assets, implementing our tracking system is a breeze.

We take pride in offering one of the longest warranties in the industry, reflecting our confidence in the quality and durability of our devices. What truly differentiates us is our commitment to customer attention. TGI is growing rapidly, but we maintain our dedication to the highest customer service standards. Our proactive customer support and dedicated account managers not only resolve any issues you might encounter but also provide value that often goes untapped, helping you maximize the benefits of our tracking solutions.

With TGI, you’re not just getting a tracking system; you’re getting a partner in optimizing your asset management.

Simply put – if it is an asset, we have the technology to track it. As our engineers innovate to develop a multitude of sensors applicable for any type of cargo, we can currently apply a tracking device all outdoor equipment that has a flat surface that measures at least 3” x 7”.
  • 38-, 45-, 48- & 53-Footer
  • Chassis
  • Company Vehicle
  • Dolly
  • Flatbed
  • Heated
  • Ocean Container
  • Power
  • Rail Container
  • Refrigerated/Refrigerated Rail
  • Tandem
  • Tanker/Bulk Tanker
  • Tridem
  • Van
  • General Vehicle
  • Pup
  • Trailer

Hardware

Designed with you in mind, the installation process is complete in just a few steps easily explained in the instructions document you will receive with the shipment of your units. Additionally, this short video will walk you through the simple steps of the process:

View our quick SmartOne Solar™️ Installation guide here

The SmartOne Solar™️ hardware can be installed in typically less than 5 minutes. In fact, some of our customers have reported that it took them more time to get the ladder than it did to install the device!

As the cellular infrastructure evolves from 3G to 4G, and soon to the 5G network, fleets are scrambling to ensure compatibility via hardware upgrades. While 3G is technically still in service, companies are no longer supporting the equipment that rely on that network resulting in the need for an upgrade. Not surprisingly, this time-consuming and costly endeavor is systemically disruptive to operations and poses major implications to the bottom line. m

Avoid getting caught in what is commonly referred to as a ‘vicious upgrade cycle’ and trust that your TGI solution will deliver consistently, without the need to upgrade, thanks to the advanced and superior power of satellite technology.

Yes, we do – temperature monitoring is just one of the many advanced features offered as part of your TGI solution.

Want to know more about our integrated sensors? Contact a TGI Sales Representative today.

TGI has you covered with our SmartOne Solar™️ Satellite GPS trailer device that offers advanced security features including rule-based, customized alerts, add-on “smart dongle” technology with a built-in tamper switch that provides 24/7 alert monitoring, plus BLE 5.3, multiple sensor integration, edge computing, and A.I. capabilities.
The SmartOne Solar™️ has an integrated panel and battery capabilities that harness the power of the sun even in inclement weather. Through the configurable BLE Sensors interface, this tracking device has Bluetooth capabilities as well as hardwire options.

The superiority of our solution is matched only by that of our warranty. TGI has invested so much faith in the reliability of our services that we guarantee your hardware will last the life of your service agreement and proudly offer an unprecedented warranty of 5 years. This means that in the event of an unlikely product-failure or manufacturer’s defect, you will be sent a replacement device without hassle or frustrating delays; our team will be standing by to assist you in the quick, straightforward RMA process.

The SmartOne Solar™ is intrinsically safe and boasts the highest safety rating certifications in the industry with ATEX, IECEx and North America certifications, IP68/69K, and HERO certifications. Whether you travel through or operate in military areas, or within the oil and gas industry, TGI has you covered.

The SmartOne Solar™️ device is completely untethered and does not require any power to be supplied by the tractor. No wires, just install it as per the simple instructions and you are ready to track your asset.

Software & Integrations

Designed specifically to provide our customers a positive user-experience devoid of frustration, TGI’s My Connect Manager software is as intuitive as it is easy to operate. To ensure your team is empowered to confidently and strategically leverage the advanced tracking and reporting features, your account manager will conduct informative on-boarding sessions geared to the specific needs of your respective departments. Similarly aligned with the notion that one would not expect a family doctor to perform a root canal when it comes to asset tracking and your bottom line – trust the experts.
In most circumstances, and on account of the free TGI Integrator included in your solution, installation takes less than an hour. Our TGI Integration team will work directly with your IT department or walk you through each step over the phone allowing your team to get back to business without major disruption.

Simply put, we designed our software for versatility to ensure the unique needs of your organization are met intuitively and, most importantly, proactively. Your account manager will ensure everyone on your team understands how to best leverage these powerful features to optimize your operations through a streamlined approach. With TGI, you won’t have to worry about overwhelming your departments with confusing data; filter only what is relevant and actionable using a software designed to make your company run with smooth efficiency. 

Offering unparalleled versatility, TGI does not limit the number of users within your organization. Your account manager will help you to quickly ascertain the needs of your organization and will help you assign an optimal number of users to your portal. Additionally, aligned with the ongoing support unique to TGI, you will have peace of mind in knowing there is always another set of eyes on your reports to ensure, through multiple touchpoints, that your team is able to best leverage the advanced features of your solution.
  1. On the landing page of the TGI website, underneath the login section you will notice a ‘Reset Password’ hyperlink.
  2. Click the “Reset Password” hyperlink and follow the prompts to enter your email address.
  3. A code will be emailed to you which will allow you to change your password.
  4. Confirm the change by saving your new password.

Remember, we recommend that you choose a strong password that includes a combination of letters, numbers, and special characters to enhance the security of your account. If you encounter any issues during the process or have further questions, please don’t hesitate to reach out to our customer support for assistance.        

Only company admin users can add an additional user to their company in MCM.

  1. Company admin will need to log in.
  2. Next, go to User Management tab on the left side of the screen.
  3. Click the + icon on the upper left-hand corner of the pop-up window.
  4. Fill out the information in the required fields (*).
  5. Click the “Invite User” circle on the left-hand side.
  6. Click on “Send Invite” to send a direct invitation for the user to create their own password.
  7. Once this is done the user will have access to MCM.

 The free TGI Connect App is available is available for download for   both Android and iPhone.

For quick access, please click the following links

For Android

For Apple

TGI (Trailer Tracking and Asset Management) can serve as a complementary service to existing Electronic Logging Devices (ELDs) in several ways:

  1. Enhanced Asset Visibility: ELDs primarily focus on monitoring a vehicle’s compliance with hours-of-service regulations and driver logs. TGI, on the other hand, provides detailed visibility into the location and condition of assets, such as trailers, containers, or equipment. This added asset tracking capability complements ELDs, especially when you need to keep tabs on non-powered assets.
  2. Asset Utilization: TGI helps you optimize the use of your assets. By knowing where your trailers or equipment are at any given time, you can better allocate resources, prevent asset underutilization, and reduce idle time.
  3. Asset Security: TGI’s asset tracking features can enhance security. It allows you to monitor your assets and receive alerts if they are moved without authorization. This is valuable for safeguarding valuable cargo and equipment.
  4. Improved Fleet Management: By integrating TGI with ELD data, you can have a more comprehensive view of your entire fleet, including both powered and non-powered assets. This holistic view helps in making more informed decisions and streamlining operations.
  5. Customer Service and Reporting: TGI provides reporting and data analysis tools that can be used to enhance customer service. You can provide customers with information on the status and location of their shipments, improving communication and transparency.
  6. Maintenance Management: Asset tracking can be integrated with maintenance schedules to ensure that trailers and equipment are properly maintained, reducing breakdowns and downtime.
  7. Data Integration: Many TGI services offer integration with existing fleet management systems and ELDs. This means that ELD data and asset tracking data can be consolidated in one platform, making it easier to manage and analyze your fleet operations.

By complementing ELDs with TGI, you can gain a more comprehensive view of your entire transportation operation, improve asset utilization, enhance security, and streamline your logistics and supply chain management. This integration of data and services can lead to more efficient and cost-effective operations.

 

TGI’s My Connect Manager software is designed to provide a seamless and versatile experience, ensuring compatibility with a range of software and platforms. Our software is designed to be flexible and work with various operating systems and environments. It is compatible with:

  1. Windows Operating System: My Connect Manager works smoothly on Windows operating systems, including Windows 7, 8, and 10.
  2. Mac OS: It is compatible with macOS, ensuring a great user experience for Mac users.
  3. Web Browsers: You can access My Connect Manager through popular web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Our web-based interface allows for flexibility and accessibility across different devices.
  4. Mobile Devices: TGI’s My Connect Manager is mobile-responsive, which means you can access it on your smartphones and tablets, whether you’re using iOS or Android devices.
  5. Third-Party Integrations: My Connect Manager is designed to integrate with various third-party software and systems commonly used in the industry. This allows you to sync data and streamline your asset tracking and management processes.

Our commitment to compatibility ensures that you can access and use My Connect Manager seamlessly across a wide range of devices and software environments. If you have specific questions about compatibility or integration with your existing software, please feel free to contact our support team for personalized assistance.

Customer Inquiries

In addition to 24/7 access to high-level support from our team of experts, every TGI customer is assigned their own account manager to ensure that they understand how to proactively leverage the advanced capabilities and reporting features of their tracking solution.

We proudly guarantee that our TGI customers will never experience frustrating delays, lapses in communication, or be left in the dark when it comes to customer-support.

The vast majority of our customers experience such dramatic savings within the first few weeks of using their TGI solution that they express regret for not having done it sooner. While many have experienced high returns upwards of 4000%, all our customers experience an average ROI of 500%.

In other words, TGI delivers a solution literally designed to pay for itself and increase revenue.

If this sounds too good to be true, use our free ROI calculator and discover, firsthand, the possibilities that await you.

TGI’s customizable reporting features enable you to set specific rules and alerts pertaining to the allowable downtime for your trailers. For instance, you may elect to set a rule to allow a grace period of inactivity for certain companies and, if that time were to elapse, an alert would be sent, and automated demurrage billing would take place in alignment with your preferences. 

 

Some of our customers have reported to us that the revenue generated by just the automated demurrage billing pays for their entire TGI solution.

With a strong commitment to relationship-building, TGI’s priority is centered in providing exceptional customer service through a holistic, all-encompassing approach. Your TGI account manager will provide the peace of mind in knowing there is always another set of eyes on your fleet as well as empower your team to leverage the best possible return on investment.

TGI solutions can guarantee operational cost savings through several key mechanisms:

  1. Improved Asset Utilization: TGI’s asset tracking and management capabilities enable you to optimize asset utilization without needing to extend your fleet capabilities through rentals or new trailer acquisitions. You can ensure that your trailers and equipment are consistently in use, reducing instances of idle or underutilized assets.
  2. Reduced Theft and Loss: TGI’s tracking services enhance asset security, helping to prevent theft and loss. This minimizes the financial impact of replacing stolen or lost assets and can lead to lower insurance premiums.
  3. Streamlined Maintenance: By integrating asset tracking data with maintenance schedules, TGI helps you implement a proactive approach to maintenance. This reduces unexpected breakdowns, repair costs, and downtime.
  4. Efficient Scheduling: TGI’s visibility into asset locations and conditions allows for more efficient scheduling and routing. This can lead to fuel savings and reduced operational costs associated with unnecessary mileage.
  5. Enhanced Customer Service: TGI’s reporting and data analysis tools can improve customer service. Timely and accurate information on asset locations and ETAs can lead to better communication with customers and potentially increased business.
  6. Simplified Hardware: TGI’s easy-to-install, low-maintenance hardware reduces installation and ongoing operational costs.
  7. Long Warranty Period: TGI provides one of the longest warranties in the industry, reducing the financial burden of hardware replacement and maintenance.
  8. Low Total Cost of Ownership (TCO): The combination of these benefits contributes to a lower total cost of ownership for your assets, ultimately resulting in operational cost savings.

 

 

By leveraging TGI’s solutions to optimize asset management, enhance security, and streamline operations, you can confidently expect operational cost savings, making TGI a valuable choice for asset tracking and management.

TGI’s My Connect Manager is designed with user-friendliness in mind, and we’re here to help you harness the full potential of our reporting features. To use these features to your advantage, follow these steps:

  1. Training and Onboarding: When you first sign up for My Connect Manager, our team will provide you with extensive training and onboarding resources. This includes user manuals, video tutorials, and in-depth customer support to help you get started.
  2. Customization: My Connect Manager offers customizable reporting tools. Take the time to tailor the reports to your specific needs; select the data you want to track, set parameters, and save report templates for quick, on-demand access.
  3. Reach Out to Our Support Team: If you have questions or need assistance, our experts are here to guide you through everything from creating and interpreting reports to helping you make informed decisions based on the data.
  4. Leverage Customer Success Resources: Your TGI Account Manager is dedicated to your success and will proactively help you identify opportunities and provide best practices for using reports to optimize your asset management.

Using the reporting features on My Connect Manager to your advantage is all about understanding your unique needs, customizing your reports, and seeking assistance when necessary. We are committed to supporting you every step of the way, ensuring that you get the most out of our reporting capabilities.