His journey led him to TGI Connect, a company that not only streamlined his fleet management but reshaped the way his entire organization operated.
Here’s how TGI helped them recover 100 trailers, cut costs dramatically, and empowered their team to work smarter, not harder.
From Frustration to Opportunity: Seeking a Modern Solution
Initially, Carlos and his team struggled to keep track of their trailers. Although they believed their existing dispatch system was adequate, it quickly became clear that it couldn’t provide the visibility or support for the intelligent decisions they needed to make. “People naturally want the path of least resistance,” he explained, “and without the right data, they were constantly requesting new trailers instead of optimizing our current assets.”
Determined to break free from this cycle, Carlos started exploring different tracking systems. After several unsuccessful trials, he finally connected with Bill Wright from TGI Connect. TGI’s commitment to accuracy, reliability, and customer support struck a chord. “It was more than just another trial run,” he recalls. TGI’s transparency, high-level technology, and customer-first approach finally offered the visibility and peace of mind he’d been looking for.
Once TGI Connect was implemented, the results were immediate and substantial. With a new ability to track trailer locations with incredible reliability, the team quickly identified inefficiencies across the board. “We reduced our rental fleet by 100 units and took on additional business—imagine the savings that brings,” he shared. And it wasn’t just about the cost. With TGI’s platform, the team could monitor idle times, track usage patterns, and eliminate unnecessary trailer leases.
They soon realized that with TGI Connect, they could delve into the details. Dwell reports, for instance, provided insights into where trailers were and for how long, sparking meaningful conversations and eliminating guesswork. “We found trailers sitting unused in various locations, even outside the country,” he said, “and we were able to bring those resources back into play.”
Going Beyond Fleet Tracking: A Game-Changer Across Departments
The benefits of TGI Connect didn’t stop with fleet operations. Carlos’s team soon found ways to extend the system’s advantages to payroll and administration, allowing for validation of mileage claims and maintenance costs with precision. “TGI has been a tremendous asset to multiple teams,” he noted. From payroll validation to ensuring proper equipment usage, TGI Connect became a central pillar of their operational structure.
This partnership even allowed for innovations that benefited their own customers, including reliable data on trailer content and location. With TGI Connect’s advanced sensors – The Vizicube, customers could avoid dangerous and unnecessary yard checks, which not only cut costs but also improved safety and security.
Building a True Partnership: TGI Connect's Commitment to Service
What truly set TGI Connect apart was its commitment to supporting and adapting alongside its customers. With TGI, he didn’t just purchase a product; he gained a partnership. With business today you can choose two out of the three options – Good, Cheap, or Fast, “but with TGI, we got something close to all three.” Carlos mentions. TGI’s team was always a call away, offering support, troubleshooting issues, and even implementing features based on their ideas.
This partnership has been mutually beneficial, transforming both organizations along the way. As Carlos says, “In business, it’s all about relationships, and with TGI Connect, it’s like a good marriage.” By embracing a modern, data-driven solution and fostering a meaningful partnership, this fleet has moved beyond survival mode and is now thriving, saving on costs, empowering its people, and delivering unparalleled value to its own customers.
Moving Forward Together: A Vision for the Future
Today, TGI Connect continues to evolve, now venturing into cargo visibility, security, and risk management solutions to further elevate fleet management. “With TGI, we know we’re always moving forward together,” he added, envisioning a future where trailer tracking is as much about fleet optimization as it is about empowering people and enhancing safety.
This journey is a powerful reminder that with the right technology and a committed partner, even the most persistent operational headaches can turn into profound advantages. For Carlos Sousa, embracing TGI Connect wasn’t just a technological shift; it was the start of a new era.
