TL; DR
At its core, Managed Services is a consultative partnership that bridges two critical areas of expertise:
- Deep system knowledge of the TGI Connect platform
- Real-world transportation operations and fleet management experience
By bringing those together, TGI Connect delivers expert training for their operations teams, helping them not just use the system, but manage their trailers more strategically, more efficiently, and with clear financial outcomes in mind.
It works by a systematic approach which includes a baseline assessment, weekly operational coaching, monthly ROI and performance reviews, quarterly business reviews and continuous optimization.
The program is available for new and existing customers.
Contact us to learn more about the program.
Most transportation companies invest in trailer tracking technology to improve performance, reduce costs, and increase profitability. Yet many operations teams are asked to extract maximum value from complex systems without the benefit of formal training, industry-specific guidance, or the time to step back and redesign how trailers are managed.
TGI Connect’s Managed Services program exists to solve that problem.
Turning Capability into Operational Excellence
Modern fleet systems are powerful. They can support better maintenance planning, improved utilization, stronger detention recovery, and smarter asset decisions. The challenge is rarely access to features, it is knowing:
- Which system capabilities matter most for your specific operation
- How to align reports and workflows with daily, monthly, and quarterly business decisions
- How to build consistent habits across teams so insights lead to action
Without structured guidance, many teams rely on a small subset of tools and reports, leaving significant operational and financial value untapped.
The Managed Services Model: Expertise, Coaching, and Partnership
Managed Services is not outsourcing, and it is not a one-time consultation. It is an ongoing, collaborative engagement designed to embed best practices into your organization.
TGI Connect acts as an extension of your team, bringing both platform expertise and transportation industry knowledge to the table. The goal is to help your staff learn how to:
- Interpret system outputs in the context of real operational challenges
- Identify inefficiencies in utilization, maintenance, and asset deployment
- Connect performance metrics to financial outcomes such as cost reduction and revenue recovery
This approach ensures that improvements are not just recommended, they are understood, adopted, and sustained.
How the Program Works: Step by Step
The Managed Services journey follows a structured, business-focused framework:
- Baseline Assessment
The program begins by working with your team to establish a clear understanding of current usage, performance, and reporting habits. This creates a measurable starting point for ROI, utilization, and cost analysis.
- Weekly Coaching & Monitoring
Operational users work directly with TGI Connect subject matter experts to review data, identify trends, and learn how to interpret reports for operational decision-making.
- Monthly ROI & Performance Reviews
Management-level reviews focus on cost savings, utilization improvements, and revenue recovery opportunities such as detention billing and asset optimization.
- Quarterly Executive Business Reviews
Leadership teams receive strategic insights into fleet performance, long-term optimization opportunities, and business impact—measured against the original baseline.
- Continuous Optimization
As customer priorities and market conditions change, the program evolves to ensure insights remain aligned with business goals.
What Customers Gain
Organizations that engage in Managed Services typically experience benefits across three core areas:
- Operational Efficiency: Clearer processes, stronger utilization, and better alignment between teams and systems
- Financial Performance: Reduced maintenance and operating costs, improved asset productivity, and increased revenue recovery
- Organizational Capability: More confident, better-trained teams that understand how to manage trailers strategically
All of this is achieved without the need to hire dedicated analysts or expand internal headcount.
Who the Program Is Designed For
Managed Services delivers the strongest impact for transportation companies with:
- Larger or growing trailer fleets and complex operating environments
- Multiple operational and management stakeholders
- Limited internal resources dedicated to system optimization and performance analysis
These organizations benefit most from a structured, long-term approach to improving how trailers are managed across the business.
Getting Started
For current TGI customers all you need to do is reach out to your account manager and request a free consultation. If you are not currently a customer and want to know more about the program, contact us.
TGI Connect works with you to understand your operation, define success metrics, and determine whether Managed Services is the right fit for your business.
From there, the focus is on building a long-term partnership that evolves alongside your organization.
Frequently Asked Questions
Is Managed Services only for existing TGI Connect customers?
No. The program can be introduced at the start of a new customer relationship or added later. Many organizations choose to begin Managed Services during onboarding to accelerate value and adoption from day one.
How long is the program?
Managed Services is designed as a long-term engagement. While customers often see value within the first few months, the full benefit is realized over a 12-month cycle of baseline measurement, coaching, performance reviews, and optimization.
Will this replace my operations or fleet team?
No. Managed Services is designed to extend and enable your existing team, not replace it. The focus is on coaching, education, and partnership.
What size fleets benefit most from the program?
The program is typically best suited for mid-to-large fleets with complex operations, often starting around 250 trailers. That said, any organization looking to improve how they manage and optimize their trailer operations can benefit from a consultative approach.
How do we measure success?
Success is measured against your original baseline and focuses on operational improvements, financial impact, and ROI tied to cost savings, utilization gains, and revenue recovery.
About TGI Connect
Welcome to TGI Connect, the trusted leader in trailer tracking and asset management solutions for the transportation and logistics industry, in business since 1992. We specialize in trailer tracking, helping fleets maximize efficiency, visibility, and cost savings with our cutting-edge satellite tracking technology.
Our extended coverage footprint and state-of-the-art satellite connectivity ensure real-time trailer tracking, automated reporting, and seamless data integration, reducing downtime and boosting revenue opportunities. Backed by a dedicated customer service team, we provide proactive account management and a proven track record of reliability, trust, and customer satisfaction.
Partner with TGI Connect to optimize your trailer fleet operations, enhance trailer utilization, and stay ahead in today’s competitive transportation industry. For more information visit www.tgi-connect.com.
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